"The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the SafeCities™ team any time an issue pops up."

— St. Clair County, Michigan

"Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system."

— Montgomery County, Pennsylvania

"Schedule Express is very user-friendly and the SafeCities™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department."

— City of Houston, Texas

"Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the SafeCities™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years."

— City of Sanford, Maine

"Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for SafeCities™ and what Schedule Express is able to do for us as a customer."

— County of Santa Clara, California

Jennifer Bonilla

Support Services Manager

Safe Cities Jennifer Bonilla

Jennifer Bonilla

Support Services Manager

17 years experience as a first responder.

Jennifer worked for five years as a telecommunicator, and for 12 years as a shift supervisor. She was a certified training officer, and specialized in urban mutual aid response plans for fire departments. At SafeCities™, Jennifer leads and guides agencies in their transition to Schedule Express.

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Meet the SafeCities Team

SafeCities provide intelligent scheduling technologies to the public safety industry. We’re an extension of the public safety family. Many of us have actually been responsible for the scheduling components within public safety so we know first hand the best practices from our own personal experiences as well as other experiences deploying our technology to other agencies

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Discover the full impact Schedule Express and the SafeCities™ team can bring to your agency.