Your job is to get the right people to the right places at the right time – 24/7/365 – knowing lives depend on it. We understand that. Because as former first responders, we’ve lived it. It’s why you can depend on us – completely. For intelligent tools. For remarkably responsive support. For truly trusted partnerships. For more than 40 years, our mission at SafeCities™ has been to support your mission – to make your city safer.
Designed by first responders for first responders, our flagship product, Schedule Express, reduces the risks, costs, and complexities of workforce management in your unique agency environment. With our team supporting your team, we streamline operational workflows for improved productivity, saving time and labor lost on traditional scheduling methods. Schedule Express generates a powerful ROI – protecting your budget and your workforce.
We are former first responders. We are public safety experts.We are SafeCities™.
Support Services Manager
Jennifer worked for five years as a telecommunicator, and for 12 years as a shift supervisor. She was a certified training officer, and specialized in urban mutual aid response plans for fire departments. At SafeCities™, Jennifer leads and guides agencies in their transition to Schedule Express.17 years experience as a first responder.
Quality Assurance Tester
Tim worked in a law enforcement dispatch center, as well as a consolidated 911 center. He was a certified training officer, shift supervisor, a training and quality assurance supervisor, and an EMT. At SafeCities™, Tim ensures Schedule Express performs exactly as needed for our agency clients.26 years experience as a first responder.
Director ofConsulting Services
Christine worked as a police radio dispatcher, lead dispatcher, and master scheduling supervisor. She was a program manager for the San Diego Regional 3Cs project, connecting 26 EOCs and providing live helicopter downlink feeds. At SafeCities™, Christine leads the support services team to serve our clients.24 years experience as a first responder.
Jon worked as a communications specialist, program manager, and operations manager. He helped manage the implementation of a new CAD/JMS/RMS system, and the planning and construction of two dispatch centers. At SafeCities™, Jon guides the growth and advancement of Schedule Express.10 years experience as a first responder.
Charleen worked for more than 30 years in a 911 center, including more than 20 years in supervision. She brings her experience in communications, personnel scheduling, training, and project management. At SafeCities™, Charleen supports our partner agencies all over the country.33 years experience as a first responder.
Las Cruces, New Mexico
Cannot imagine our center running without Schedule Express.
Montgomery County, Pennsylvania
Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system.
City of Houston, Texas
Schedule Express is very user-friendly and the SafeCities™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department.
Weld County, Colorado
I love this product. This is my second installation of Schedule Express, which I originally rolled out at the City of Thornton, then again in Weld County. My staff loves it because they have access to their schedule and can request time off over the web. I’ve been using it for more than 10 years – the savings in man hours are huge and keep my supervisors on the floor.
City of Sanford, Maine
Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the SafeCities™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years.
County of Santa Clara, California
Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for SafeCities™ and what Schedule Express is able to do for us as a customer.
St. Clair County, Michigan
The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the SafeCities™ team any time an issue pops up.