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Overview of Schedule Express

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Effective schedule management is vital for any organization, particularly in public safety. However, traditional methods and tools like Excel spreadsheets, calendars, and basic scheduling software take excessive time, lead to errors, and create inefficiencies in critical areas like coverage management and personnel request handling.

Designed by first responders for first responders, our flagship product, Schedule Express, reduces the risks, costs, and complexities of workforce management in your unique agency environment. An innovative solution that streamlines exception handling and request management by incorporating local scheduling policies, procedures, rules, and regulations into a broader ecosystem – ushering in superior efficiency.

Schedule Express consistently delivers a powerful return on investment – safeguarding your budget and ensuring the welfare of your workforce.

The right solution is as unique as the agency it’s made to serve.

Innovative software built to fit your needs. Click on your industry to learn how.

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We are former first responders. We are public safety experts.
We are SafeCities™.

  • Victoria Goedjen

    Training Specialist

    Working five years as a 911 telecommunicator, Victoria brings a broad set of experience working with rural agencies and served as the GIS liaison between her center and the county. At SafeCities, Victoria leads, guides, and supports agencies in their transition to Schedule Express.

    5 years experience as a first responder.

  • Christine Zeno

    Director of Consulting Services

    Christine worked as a police radio dispatcher, lead dispatcher, and master scheduling supervisor. She was a program manager for the San Diego Regional 3Cs project, connecting 26 EOCs and providing live helicopter downlink feeds. At SafeCities™, Christine leads the support services team to serve our clients.

    24 years experience as a first responder.

  • Jon Lunsford

    Director of Operations

    Jon worked as a communications specialist, program manager, and operations manager. He helped manage the implementation of a new CAD/JMS/RMS system, and the planning and construction of two dispatch centers. At SafeCities™, Jon guides the growth and advancement of Schedule Express.

    10 years experience as a first responder.

  • Jennifer Bonilla

    Support Services Manager

    Jennifer worked for five years as a telecommunicator, and for 12 years as a shift supervisor. She was a certified training officer, and specialized in urban mutual aid response plans for fire departments. At SafeCities™, Jennifer leads and guides agencies in their transition to Schedule Express.

    17 years experience as a first responder.

  • Charleen Oliver

    Customer Service

    Charleen worked for more than 30 years in a 911 center, including more than 20 years in supervision. She brings her experience in communications, personnel scheduling, training, and project management. At SafeCities™, Charleen supports our partner agencies all over the country.

    33 years experience as a first responder.

  • Tim Ehlenfeldt

    Quality Assurance

    Tim worked in a law enforcement dispatch center, as well as a consolidated 911 center. He was a certified training officer, shift supervisor, a training and quality assurance supervisor, and an EMT. At SafeCities™, Tim ensures Schedule Express performs exactly as needed for our agency clients.

    26 years experience as a first responder.
Meet our experienced team

  • County of Santa Clara, California

    Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for SafeCities™ and what Schedule Express is able to do for us as a customer.

  • St. Clair County, Michigan

    The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the SafeCities™ team any time an issue pops up.

  • Montgomery County, Pennsylvania

    Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system.

  • Weld County, Colorado

    I love this product. This is my second installation of Schedule Express, which I originally rolled out at the City of Thornton, then again in Weld County. My staff loves it because they have access to their schedule and can request time off over the web. I’ve been using it for more than 10 years – the savings in man hours are huge and keep my supervisors on the floor.

  • City of Houston, Texas

    Schedule Express is very user-friendly and the SafeCities™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department.

  • City of Sanford, Maine

    Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the SafeCities™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years.

  • Las Cruces, New Mexico

    Cannot imagine our center running without Schedule Express.

Read our success stories
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Discover the full impact Schedule Express and the SafeCities™ team can bring to your agency.